Refund policy

No refunds

We work to keep BestDebrid available and we add extra days to your Premium time when downtime is on our side.

By using the website you accept that no refund will be issued. Lost time may be credited instead.

• No cash refund, full or partial, on one-time plans or subscriptions.
• A chargeback is a breach of these terms and leads to an immediate account ban.
• Adding or removing a supported hoster is not a ground for a refund: the service is sold as a package.

Time compensation

We may credit lost time when customer support cannot fix the issue and more than 40% of the hosters we support are offline, and your account was not banned for sharing or abuse.

How to request it

Open a support ticket on bestdebrid.com/en/center/ and include your transaction ID. We will review the incident and, if it is on us, add the corresponding time to your account.