We appreciate our customers for choosing us. We work very hard to provide a top service on our website and compensate for any downtime (by adding extra days to your account validity).

• By using our website you accept that No refund will be allowed but we will add time lost if needed.
• Customer support isn't able to resolve your issues and more than 40% of the filehosts we support are offline. 
• Your account was not banned due to sharing or abuse violations. 

To get time lost for because of our issues, please create a support ticket explaining your situation, make sure to include your your transaction ID in the ticket.

Thank You.